About NCS Credit
At NCS Credit, we pride ourselves on our people, our process and our performance. Our goal is to develop programs that are customized to meet your needs and to provide the best service in the industry. Our commitment doesn’t end when you become a client. We will continually monitor your existing programs and make recommendations based on changes to your overall risk mitigation strategy. NCS Credit isn’t just a service provider, we are a true business partner.
Job Summary
The Lien to Collection Coordinator is responsible for reviewing, evaluating, and preparing projects eligible for collections. This role requires effective communication and coordination with various team members within the Notice/Lien department, as well as other departments and clients, to manage lien-related activities efficiently and accurately.
Essential Responsibilities
- Review collection requests and provide recommendations and expectations to clients as needed
- Gather collection documents and details including balances owed
- Review lien documents and supporting materials and prepare concise summary for the Collection team.
- Gather necessary information and documentation of balances owed.
- Review responses from lien and bond claim services, evaluate for collection opportunities, and communicate recommendations to clients
- Assess weekly suit deadline list to identify and act on collection opportunities.
- Educate clients on lien and bond claim recovery process, answer questions, and provide guidance on next steps.
- Other duties as assigned
Competencies
- Strong problem solving and critical thinking skills
- Customer focused
- Detail-oriented
- Ability to multi-task & prioritize in a fast-paced environment
- Strong verbal and written communication skills
- Credit savvy
- Self-starter
Education, Experience, Certifications
- Associate’s degree; Paralegal or Bachelor’s degree preferred
- Minimum (1) one year experience with NCS Credit Notice/Lien and/or Collection processes, or an equivalent combination of education and experience
Physical and Mental Demands
- Ability to communicate effectively in person, via phone and email
- Manual dexterity
- Near visual acuity
- Prolonged sitting while viewing a computer monitor
- Frequent typing and use of keyboard/mouse
Benefits
- Competitive salary commensurate with experience/education
- Paid holiday, Paid Time Off (PTO), Flextime, Work from Home
- Life, health, dental, long and short term disability
- 401k plan with company contribution
- Team building, Casual Dress, Holiday Party, Summer Barbecue, Corn Hole Tournament
- Pleasant, professional, clean work environment