About NCS Credit
At NCS Credit, we pride ourselves on our people, our process and our performance. Our goal is to develop programs that are customized to meet your needs and to provide the best service in the industry. Our commitment doesn’t end when you become a client. We will continually monitor your existing programs and make recommendations based on changes to your overall risk mitigation strategy. NCS Credit isn’t just a service provider, we are a true business partner.
Job Summary: The Client Success Specialist acts as the first point of contact for general client inquiries. This position answers basic questions regarding the notice & mechanic’s lien process and addresses initial client concerns, escalating larger issues to the appropriate contact.
Essential Responsibilities:
- Triage client concerns and escalate matters regarding lien rights, statutes, and service questions to appropriate contact.
- Engage with clients via email, phone, and live chat
- Manage Notice/Lien group service tickets
- Review client inquiries and provide recommendations for next actions
- Coordinate and communicate interdepartmentally to enhance the client experience
- Act as a point of contact for the Sales team for all client-related questions
- Other duties as assigned
Competencies:
- Communicate and collaborate effectively with colleagues
- Exceptional customer service skills
- Analytical problem-solving skills
- Detail-oriented
- Ability to multi-task & prioritize in a fast-paced environment
- Strong verbal and written communication skills.
- Self-starter
Education, Experience, Certifications:
- Associate’s degree; Bachelor’s degree highly preferred.
- 2 years customer service experience in a finance or legal setting or any combination of equivalent education and professional experience
Physical and Mental Demands:
- Ability to communicate effectively in person, via phone and email
- Manual dexterity
- Near visual acuity
- Prolonged sitting while viewing a computer monitor
- Frequent typing and use of keyboard/mouse
Benefits:
- Competitive salary commensurate with experience/education
- Paid holiday, Paid Time Off (PTO), Flextime, Work from Home
- Life, health, dental, long and short term disability
- 401k plan with company contribution
- Team building: Casual Fridays, Holiday Party, Summer Barbecue, Corn Hole Tournament
- Pleasant, professional, clean work environment
PLEASE FORWARD YOUR RESUME W/ SALARY REQUIREMENTS TO: hr@ncscredit.com